Solution oriented, highly analytical, and resourceful candidate with over ten years of technical troubleshooting end user service and with network development experience. Demonstrated skills in developing and implementing technological solutions with emphasis on delivering cost cutting and productivity improvements. Expertise in software configuration, network administration and the testing or repair of various hardware/software applications. Proven ability to provide creative and effective issue resolution through the application of highly developed problem solving skills. Team player with a reputation for providing excellent user service and the tenacity to work with demanding client.